Privacy Policy

1. Scope of This Policy

This Policy applies when you visit Plena Finance websites, use official Plena applications or wallet interfaces, connect your wallet to dApps through Plena, participate in campaigns, read Plena content, contact support, or interact with services that link to this Policy.

Third-party websites, blockchains, dApps, exchanges, bridges, analytics platforms, app stores, identity providers, and payment providers may follow their own privacy practices. Their handling of information is governed by their own policies.

2. Information We May Collect

The information Plena may collect depends on how you use the service. You can browse some pages without giving us direct personal details, while wallet, support, campaign, analytics, or partner features may involve additional information.

We aim to collect only what is useful for product operation, safety, support, compliance, analytics, and communication. We do not ask for private keys or secret recovery phrases, and you should never share them with anyone claiming to represent Plena.

• Contact information, such as an email address or message content, when you contact support or subscribe to updates.
• Wallet information, such as public wallet addresses, transaction hashes, chain identifiers, token balances visible on public networks, and dApp connection events.
• Usage information, such as pages viewed, buttons clicked, feature usage, session events, referring pages, campaign interactions, and general product diagnostics.
• Device and technical information, such as browser type, app version, operating system, device model, IP address, language, approximate region, crash logs, and security signals.
• Campaign or community information, such as referral codes, quest activity, eligibility checks, social handles you choose to provide, and reward-related records.

3. Public Blockchain Information

Public blockchains are transparent by design. When you use a wallet address to send, receive, swap, bridge, approve, stake, claim, or interact with a smart contract, parts of that activity may become publicly visible and difficult or impossible to delete.

Plena may display blockchain information so you can see balances, transaction history, token activity, network status, and dApp interactions. This information may come from public chains, indexers, RPC providers, analytics tools, or other infrastructure providers.

Because blockchain data is public and decentralized, Plena cannot erase or change information recorded on a public blockchain.

4. How We Use Information

Plena uses information to provide, maintain, secure, and improve the product. This includes making wallet pages load, showing assets and balances, helping transactions route through supported services, detecting errors, preventing abuse, and responding to support requests.

We may also use information to measure product performance, understand which features are useful, improve onboarding, protect users from suspicious activity, communicate important updates, and operate campaigns or reward programs.

• Provide wallet, website, market, connect, and support functionality.
• Troubleshoot bugs, failed loading states, connection issues, crashes, and performance problems.
• Protect Plena, users, and partners from fraud, abuse, phishing, spam, and security threats.
• Communicate product updates, security notices, campaign information, or support responses.
• Comply with legal obligations, enforce terms, and respond to valid requests from authorities where required.

5. Cookies and Similar Technologies

Plena websites may use cookies, local storage, pixels, SDKs, or similar technologies to remember preferences, keep sessions stable, understand traffic, improve performance, and protect against abuse.

You can control cookies through your browser settings. Blocking some technologies may make parts of the website or product less reliable, such as saved preferences, analytics opt-outs, or certain security checks.

6. How Information May Be Shared

Plena does not sell your personal information in the ordinary meaning of selling a customer list for money. We may share limited information with providers and partners that help operate the product, process support requests, host infrastructure, analyze performance, deliver communications, secure the service, or provide connected crypto functionality.

When you connect to a third-party dApp, bridge, exchange, liquidity source, analytics service, or other integration, that service may receive wallet and transaction information needed for the interaction. You should review each third party before using it.

• Infrastructure providers that host, index, route, store, monitor, or secure product systems.
• Analytics and diagnostics providers that help measure usage, reliability, and errors.
• Communication and support providers that help answer user requests.
• Partners involved in campaigns, referrals, rewards, bridges, swaps, or dApp connections.
• Legal, compliance, or safety recipients when disclosure is required or reasonably necessary.

7. Security and Wallet Safety

Plena uses reasonable technical and organizational measures to protect information handled by the service. Security measures may include access controls, monitoring, encryption in transit, infrastructure protections, limited internal access, and review of sensitive product changes.

No system can guarantee perfect security. You play an important role by protecting your device, avoiding phishing links, verifying official domains, reviewing transaction prompts, and never sharing private keys, recovery phrases, passcodes, or one-time codes with anyone.

8. Retention

Plena keeps information for as long as needed to provide the service, maintain records, resolve disputes, enforce terms, meet legal obligations, support security, and improve product reliability.

Retention periods can vary based on the type of information. Support emails, analytics events, campaign records, diagnostic logs, and compliance records may be kept for different periods. Public blockchain information may remain visible indefinitely because it is maintained by decentralized networks, not by Plena alone.

9. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also be able to opt out of marketing communications or adjust cookie settings through your browser.

To make a privacy request, contact Plena through the official channels listed on the website. We may need to verify your request before acting on it. We cannot delete or alter public blockchain records, but we can review information controlled by Plena systems where applicable.

10. International Use

Plena Finance is used by people in different regions, and information may be processed in countries other than where you live. Those countries may have privacy laws that differ from your local laws.

When information is transferred internationally, Plena uses reasonable safeguards where required and appropriate. By using Plena, you understand that information may be processed by Plena, service providers, and partners in multiple locations.

11. Children and Minors

Plena is not intended for children. You must be old enough to use crypto services in your jurisdiction. If we learn that we have collected personal information from a child in a way that violates applicable law, we will take appropriate steps to delete or limit that information.

12. Updates to This Policy

Plena may update this Privacy Policy as the product changes, new features launch, laws evolve, or privacy practices improve. The updated date at the top of the page shows when the Policy was last revised.

If a change is material, we will make reasonable efforts to provide notice through the website, app, or another official channel. Continued use of Plena after an update means the new Policy applies from that point forward.

13. Contact

For privacy questions or requests, contact Plena Finance through the official contact options on the Plena website. Always verify the source before sending information, and never share private keys or recovery phrases with support.